ADA COMPLIANCE

Parla Studios, LLC. is committed to making this website available to as many people as possible and is engaged in continued efforts to ensure that this website is accessible to those with special needs, including those with visual, hearing, cognitive and motor impairments. Our efforts in that regard are ongoing. Many internet users can find websites difficult to use. We recognize that this is an important issue, and we are working to ensure that this website is accessible to all persons who wish to use it. Our efforts to improve this website in this regard are in process, so if you come across a page or feature you find inaccessible or difficult to use, please send your feedback to: store@parlastudios.com

FAQ

WHAT IS A LIMITED EDITION?

A limited series of a particular print or object. Limited editions are fixed in quantity, meaning we will only produce a certain number.

HOW WILL MY PRINT BE FRAMED?

Framing options vary for each piece if you purchase it. All pieces are framed with 99% UV Optium Museum Acrylic Plexi with a high quality wooden frame. Artists select the option of framing to edge of frame or with a white border, print is sold as is.

IS THE ARTIST INVOLVED IN PRODUCTION?

José Parlá and Rey Parlá are involved in every possible step of the edition creation process to accurately represent the of body of work.

HOW DO I KNOW MY EDITION IS AUTHENTIC?

Each edition comes with a numbered Certificate of Authenticity (COA) signed by the artist. Additionally every edition will be signed, marked, or numbered on the edition itself.

IF I BUY AN EDITION, DO I OWN THE COPYRIGHT?

The copyright is not transferred to the purchaser of the edition.

I WANT TO KNOW MORE ABOUT SHIPPING

Go to our shipping and packaging page to read more about the ins and outs of shipping and packaging.

IS MY PURCHASE SAFELY PACKED BEFORE SHIPPING?

Go to our shipping and packaging page to read more about the ins and outs of shipping and packaging.

I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE?

All sales are final. We do not accept returns, refunds, credits or exchanges. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

CAN I TRACK MY ORDER?

All customers receive a shipping confirmation e-mail when their order ships, which includes the UPS tracking number. To track your package, go to the link below, enter your tracking number, and press the "track" button to get shipment details. https://www.ups.com/WebTracking/track?loc=en_us (or Fed Ex).

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 7 business days for order processing and verification, and an additional 10 business days for delivery. We do not ship out on Saturdays or Sundays. USPS does not deliver to APO/FPO addresses or PO Boxes. If your order has not arrived within the aforementioned guidelines, please contact us at: [ store@parlastudios.com ] and we will do our best to track your order for you.

WHAT SHIPPING CARRIER DO YOU USE?

We may ship domestically and internationally with Fed Ex, UPS, USPS, and DHL at any one time these are subject to change.

CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?

Please visit the MY ORDER page on our website to submit any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.

DO YOU ACCEPT CHECK PAYMENTS?

We do not accept payments by check. We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Amazon Pay.

WHY DOES MY BILLING AND SHIPPING ADDRESS HAVE TO MATCH?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I DO NOT LIVE IN THE UNITED STATES. CAN I PLACE AN ORDER?

PARLASTUDIOS.COM accepts orders from the United States and select International Countries list below: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom. Note that some releases if stated, will be limited to the domestic US.

CAN I ORDER OTHER ITEMS THAT ARE NOT OFFERED ON THE WEB STORE?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates. We also highly recommend for you to register and create an account with us.

DO YOU SELL WHOLESALE?

We do not sell wholesale.

WHAT DO I DO IF THE ITEM'S PACKAGING IS TORN OR DAMAGED?

All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.

TERMS

USING THIS SITE

Please use a standards-compliant web browser. Javascript must be enabled to use this site. By using our website, user agrees to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update the information at any time without prior notice.

RETURN POLICY

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of placing the order or 15 days within delivery of the order.

PURCHASE FOR PERSONAL USE ONLY

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the first right to refuse orders for any reason without explanation.

SHIPPING

We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery.*

All domestic orders are shipped by ground. International orders (to select countries) are shipped DHL, UPS or Fed Ex. Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per item basis and determined by order weight. Fees may include an additional handling charge.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding claims.

*These are estimated timeframes and are not guaranteed.

INTERNATIONAL DUTY AND TAX

International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible to pay for all import Duty and Taxes prior to shipping. We will transfer the fees we collect to Fed Ex, UPS or DHL to process your international shipment.

SALES TAX

Sales Tax is charged to orders shipped within the states of New York and New Jersey. The applicable tax rate for orders within the state of New York is 8.875%. The applicable tax rate for orders shipped within the state of New Jersey is 6.625%. The applicable tax rate for orders shipped within the state of California is 7.25%. Shipping costs is also taxed. Sales tax is not charged to orders shipped to states outside of New York, New Jersey and California. Sales tax is charged to orders shipped within the states of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia, and Washington. The applicable tax rate for orders within these states is subject to state sales tax between 4% and 8.875% sales tax. The applicable tax rate for orders within these states is additionally all subject to an additional 0 - 4.5% sales tax based on individual counties and cities. Shipping costs are also taxed. Sales tax is not charged to orders shipping to states outside of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia, and Washington. International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible for paying for all import Duties and Taxes before shipping. We will transfer the fees we collect to FEDEX to process your international shipment.

COPYRIGHT AND TRADEMARK

All content of our website including text(s), graphics, logos, buttons, icons, images and software is property of PARLA STUDIOS, LLC © 2019, JOSE PARLA © 2019, REY PARLA © 2019, and is protected by United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with PARLASTUDIOS.COM. Any other use of our web site, including reproduction and internet links is strictly prohibited without our prior written permission. The artists retain copyright and are members of ARS N.Y. & DACS U.K.

SECURE PROCESSING

We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information, so that it cannot be read while being transferred over the internet.

PRIVACY

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.

Users may unsubscribe from receiving promotional or marketing e-mail from PARLASTUDIOS.COM at any time by using the “unsubscribe” link in the e-mail received or by contacting us.


COMMERCIAL USE RESTRICTED

Unauthorized commercial publication, exploitation or distribution in any manner of the Web Site, or any portion thereof, and/or the Parlá Studios, LLC’s files, text, data and images, is specifically prohibited. Such uses require the advance written permission of Parlá Studios, LLC or its representatives listed below. Permission for such use is provided for on a case-by-case basis at the sole discretion of Parlá Studios, LLC through its rights administration societies and collecting societies.

The uses described above are monitored, protected, and enforced by Artists Rights Society throughout the world except in Australia, France, Italy, the Republic of Ireland, New Zealand, the Republic of San Marino, Spain, the United Kingdom and the Vatican City. Below is listed the contact information for each rights administration society or collecting society representing José Parlá and Rey Parlá and/or Parlá Studios, LLC’s intellectual property based on their territories. Anyone wishing to use any of these files or images for commercial use, publication, or any purpose other than fair use as defined by law, must request and receive prior written permission from Parlá Studios, LLC.

To request permission for reproduction throughout the world, except in Australia, France, Italy, the Republic of Ireland, New Zealand, the Republic of San Marino, the United Kingdom, and the Vatican City, of any of the works of art on this Web Site, please contact the Artists Rights Society, 536 Broadway, 5th Floor New York, NY 10012, (212) 420-9160, 420-9286 FAX. http://www.arsny.com

To request permission for reproduction in the Republic of Ireland or the United Kingdom of any of the works of art on this Web Site, please contact the Design and Artists Copyright Society (DACS), 33 Great Sutton Street, London EC1V 0DX, ENGLAND, (+44) 20 7336 8811, (+44) 20 7336 8822 FAX. http://www.dacs.org.uk

To request permission for reproduction in France of any of the works of art on this Web Site, please contact the Société des Auteurs dans les Arts Graphiques et Plastiques (ADAGP), 11 rue Berryer, 75008 Paris, FRANCE, (+33) 1 4359 0979, (+33) 1 4563 4489 FAX. http://www.adagp.fr/en

To request permission for reproduction in Italy, the Republic of San Marino, or the Vatican City of any of the works of art on this Web Site, please contact the Socièta Italiana degli Autori ed Editori (SIAE), viale della Letteratura, 30, 00144 Roma, ITALY, (+39) 06 599 01, (+39) 06 5990 2319 FAX. https://www.siae.it/it

To request permission for reproduction in Australia or New Zealand of any of the works of art on this Web Site, please contact Viscopy, 233 Castlereagh Street, Level 15, Sydney, NSW 2008, AUSTRALIA, (+61) (0)2 9310 2018, (+61) (0)2 9310 3864 FAX. https://viscopy.net.au

To request permission for reproduction in Spain of any of the works of art on this Web Site, please contact VEGAP, Calle Nuñez de Balboa, 25, Madrid 28001, SPAIN, (+34) 91.532.6632, (+34) 91.522.5432 FAX. http://www.vegap.es/english

PRIVACY

Thank you for visiting http://www.parlastudios.com. Your privacy is important and we provide this notice explaining our information practices and the choices you can make about the collection and use of personal information by Parlá Studios, LLC.

INFORMATION COLLECTION

At times we may we ask that you provide us with certain personally identifiable information: to fulfill and address your requests for information. The types of personally identifiable information that may be collected at this site include: name, address, and e-mail address.

NON-PERSONALLY IDENTIFIABLE INFORMATION

We also may collect certain non-personally identifiable information when you visit www.parlastudios.com, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

USE OF COLLECTED INFORMATION

We use your personally identifiable information to provide the information or content you have requested (e.g., fulfill and follow up on questions regarding your e-mails). We also may use your personally identifiable information to contact you regarding your use of www.parlastudios.com or changes to our terms & Conditions, or other policies that affect you and your use of www.parlastudios.com. In addition, we may use information collected about our users to improve the content and navigation of the website, or for other internal purposes.

Our agents and contractors who have access to personally identifiable information are required to protect this information in a manner that is consistent with this privacy notice by, for example, not using the information for any purpose other than to carry out the services they are performing for us.

We may disclose anonymous, aggregated user statistics to third parties for a variety of purposes. For example, we may disclose how many individuals visited certain areas of our Web site, or demographic information about our users.

In addition, we may disclose personally identifiable information collected about you at this site in the following instances:

LEGAL ACTION

We may disclose information about our users, including personally identifiable information, when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing www.parlastudios.com and applicable laws, or to protect against misuse or unauthorized use of www.parlastudios.com. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users.

YOUR CHOICES

Collection of Information by Third-Party Sites and Sponsors

Some of our Web pages may contain links to other sites whose information practices may be different from ours. Visitors should consult the other sites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.

We may sometimes offer content that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties’ use of this information. We will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

COOKIES

To enhance your experience with our site, we may use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our Web pages.

You may adjust your browser to reject cookies from us or from any other Web site. Please consult the “Help” section of your browser for more information. However, certain areas of our site can be accessed only in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content.

DATA SECURITY

We have put in place certain safeguards to help prevent unauthorized access and maintain data security.

REVIEWING AND CORRECTING YOUR INFORMATION

To access the personally identifiable information that this site has collected about you online, or to correct factual errors in such information, please contact us at store@parlastudios.com. To protect your privacy and security, we will take reasonable steps to help verify your identity before making corrections.

CHANGES TO PRIVACY POLICY

We may, from time to time, update this privacy notice. We will post material changes on www.parlastudios.com, so we encourage you to check back periodically.

PRIVACY POLICY

Any personal information that you provide to Parlá Studios, LLC on the Site is subject to our Privacy Policy. For more information, click here to view the Privacy Policy, which is incorporated into these Terms by reference, as if set forth fully herein.

DISCLAIMERS

Parlá Studios, LLC will not be held responsible for any expense, loss, or grievance incurred by the use of the Web Site. No endorsement or recommendation of any kind is given or implied. The Web Site and all content is provided “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND/OR NON-INFRINGEMENT. Parlá Studios, LLC does not warrant that the Web Site will be error free or uninterrupted, nor does it warrant that files or data downloaded will be free of viruses or destructive features. Parlá Studios, LLC shall not be liable for any indirect, consequential, incidental, or punitive damages of any kind, even if Parlá Studios, LLC has been advised of the possibility of such damages. Parlá Studios, LLC is not responsible for the content of any off-site pages or other sites linked to the Web Site. Your use of links to any off-site pages or other sites is at your own risk. Parlá Studios, LLC reserves the right to terminate your access to the Web Site or any portion thereof.

INACCURACY DISCLAIMER

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

LIABILITY

Parlá Studios, LLC and its affiliates, subsidiaries or licensors shall not be liable for any direct, indirect, special, incidental, consequential, exemplary, extra-contractual, or punitive damages of any kind whatsoever, including lost revenues or lost profits, which may or does result from the use of, access to, or inability to use the Site, the Site Materials, User Materials, the services, products, information and other materials on and in and made available through the Site, regardless of legal theory, whether or not you or Parlá Studios, LLC had been advised of the possibility or probability of such damages, and even if the remedies otherwise available fail of their essential purpose. Under no circumstances will the total liability of Parlá Studios, LLC and its affiliates, subsidiaries or its licensors to you or any other person or entity in connection with, based upon, or arising from the Site, the Site Materials or User Materials on, in, and made available through the Site, or the services, information, or products offered in connection therewith exceed the price paid by you during the preceding year for use of the Site. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the total liability of Parlá Studios, LLC and its affiliates, subsidiaries or its licensors shall not exceed ten dollars ($10). If you are dissatisfied with the Site, or with any of these Terms, or feel Parlá Studios, LLC has breached these Terms, your sole and exclusive remedy is to discontinue using the Site.

INDEMNIFICATION

You shall indemnify Parlá Studios, LLC and its members, managers, directors, officers, employees, agents, contractors and licensors (“Parlá Studios, LLC Indemnitees”) against all claims, actions, suits, and other proceedings (“Claims”) arising out of or incurred in connection with the Site and your use of the Site or services obtained through the Site, your fraud, violation of law, negligence, willful misconduct, or any other use of the Site, the Site Materials, User Materials, the services, products, information and other materials on, in and made available through the Site, (except to the extent attributable to Parlá Studios, LLC), or any breach by you of these Terms and shall indemnify and hold Parlá Studios, LLC Indemnitees harmless from and against all judgments, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and attorneys’ disbursements) arising out of or incurred in connection with such Claims.

GOVERNING LAW

The laws of New York State without regard to its conflict of laws provisions will govern all matters relating to the use of the Web Site or its content. Venue and jurisdiction for any dispute relating to the Web Site shall be adjudicated exclusively in the United States District Court for the Southern District of New York.

QUESTIONS/CONCERNS?

If you have any questions, comments, or concerns regarding our privacy policy, please contact us at: store@parlastudios.com

Effective Date: Immediately Until Updated

SHIPPING & PACKING

Once your order has been placed successfully, it will be securely packaged and shipped to you using one of our selected global carriers, which we will update you on by email. If you have questions or need any help, please get in touch via email store@parlastudios.com. There are also answers to a number of frequently asked questions below.

WHEN WILL MY ORDER SHIP?

We like to make sure each edition is absolutely perfect by taking a few extra steps. This means orders can take 2-6 weeks to get to you while they are framed (if you have ordered a framed work), checked and await the seal of approval from the artist themselves. We do our best to ship as quickly as possible, so we really appreciate your patience during this process as our main priority is sending something to you that is perfect and that you will want to keep in your collection for many years to come.

HOW WILL MY ORDER BE PACKAGED?

Every finished work we send to our collectors is packed in a flat, secure and unbendable box for your piece. Once securely packaged inside the box, we attach your shipping labels and any necessary customs documents. Please remember to take extra care when opening the packaging and unwrapping your artwork. We include handling gloves for you to use for this.

HOW MUCH DOES SHIPPING COST?

Shipping costs depend on the size, weight and destination of your artwork. Shipping costs are calculated prior to checkout and included in the total cost of your order, with no additional charges beyond the cost of delivery to us. All orders are shipped using our selected premium carriers. Sales tax is charged to orders shipped within the states of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia, and Washington. The applicable tax rate for orders within these states is subject to state sales tax between 4% and 8.875% sales tax. The applicable tax rate for orders within these states is additionally all subject to an additional 0 - 4.5% sales tax based on individual counties and cities. Shipping costs are also taxed. Sales tax is not charged to orders shipping to states outside of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia, and Washington. International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible for paying for all import Duties and Taxes before shipping. We will transfer the fees we collect to FEDEX to process your international shipment.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally using selected global carriers.Please be aware that international orders may be subject to relevant customs duties of the destination country. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. As customs charges are governmental taxes, we are afraid we cannot discount or reimburse you for these costs. If your country is not an option at checkout, please email us at store@parlastudios.com and we will contact our carriers directly to get a delivery quote.

HOW DO YOU DECLARE GOODS FOR INTERNATIONAL ORDERS?

We declare all shipments as limited-edition artworks, subject to the nature of the piece ordered. We cannot mark your shipment as a gift.

IS MY ORDER INSURED WHILE BEING SHIPPED TO ME?

Every shipment to any of our collectors is fully insured from the moment it leaves our warehouse to when it arrives at your door.

WILL I BE CHARGED DUTIES AND TAXES BY THE CUSTOMS OF MY COUNTRY?

You may be charged duties by your country’s customs. The exact amount can vary depending on the artwork itself and customs laws of your country. We pay extra close attention to orders going through customs. Each order will have the correct documentation so that minimal appropriate duties are applied.

HOW LONG WILL SHIPPING TAKE?

We ship all orders on our standard service using premium global carriers. If you require express shipping, please contact us directly and we can facilitate this.

Standard delivery times internationally can range between 3 to 7 business days. If your country does not appear on the list, please contact us via the website chat or email [ store@parlastudios.com ] and we will provide you with more information. *Due to the ongoing COVID-19 Pandemic World Wide shipping times are not guaranteed.